Cookie Policy

Last updated: 2025

1. Introduction

This Cookie Policy explains how AskAgain ("we," "us," or "our") uses cookies and similar technologies on our website and application. It is provided in accordance with EU Regulation 2016/679 (GDPR) and the Italian Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.

AskAgain is operated by Massimiliano Bertinetti, sole proprietor (libero professionista), VAT / Tax ID: IT12679810015, with registered office at Via Vittorio Amedeo II 21 Torino Italy.

2. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They are used to make the site work efficiently, enhance user experience, and provide analytical information about site usage.

3. How We Use Cookies

3.1 Essential Cookies

These cookies are strictly necessary for the website to function properly. They do not require user consent.

• Session Management: Maintain your login session and navigation state
• Security: Prevent CSRF and protect user sessions
• Load Balancing: Distribute traffic across servers for stability

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website, allowing us to improve functionality and performance. Data collected is aggregated and anonymized whenever possible.

• Usage Statistics: Pages visited, session duration, and navigation paths
• Performance Monitoring: Measure loading speed and detect errors
• Conversion Tracking: Analyze registers or completed actions

3.3 Functional Cookies

These cookies enable the site to remember your preferences and provide enhanced functionality.

• User Preferences: Save display and language settings
• Form Data: Retain input temporarily for convenience

4. Third-Party Cookies and Services

4.1 Stripe

When you make payments, Stripe (our payment processor) may set cookies to:

• Process and authenticate payments securely
• Prevent fraud and improve payment reliability
• Remember your preferred payment method

4.2 Chart.js

We use Chart.js to render visual analytics within your account dashboard. Chart.js itself does not store cookies or collect personal data; however, data displayed may rely on other application analytics that use cookies as described above.

4.3 Resend

For transactional emails, we use Resend. This service may process technical metadata (such as delivery and open rates) for performance and reliability purposes.

5. Email Tracking

When you use AskAgain to send review reminder emails, we may include tracking pixels or unique links that allow you to:

• Confirm email delivery
• Track clicks on review request links
• Monitor unsubscribes or opt-outs

This tracking helps you measure engagement and campaign effectiveness. You can disable tracking for your own campaigns by contacting our support team.

6. Managing and Withdrawing Consent

6.1 Cookie Banner and Preferences

Upon your first visit, a banner allows you to accept or reject non-essential cookies. You can change your preferences at any time using the cookie settings link in the footer or by clearing browser cookies.

6.2 Browser Controls

You can configure your browser to block or delete cookies. Please note that disabling essential cookies may affect website functionality.

6.3 Analytics and Marketing Opt-Outs

• You can opt out of analytics tracking by contacting us at privacy@askagain.app.
• All marketing emails include unsubscribe links in compliance with GDPR and CAN-SPAM.

7. Cookie Retention

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for up to 12 months unless manually deleted
• Analytics Data: Retained for up to 24 months for aggregate performance analysis

8. Updates to This Policy

We may update this Cookie Policy to reflect technical or legal changes. Updates will be published on this page and indicated by the “Last updated” date above.

9. Contact Us

For questions or concerns about cookies or data processing, contact:

• Email: privacy@askagain.app
• Subject: Cookie Policy Inquiry
• Registered Office: Via Vittorio Amedeo II 21, Torino, Italy
• VAT / Tax ID: IT12679810015

10. Your Consent

By using our website after being presented with the cookie banner, you consent to the use of cookies as described in this policy. You can withdraw consent at any time by updating your cookie settings.