Privacy Policy

How we collect, use, and protect your information

Last updated: 2025

1. Introduction

AskAgain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

AskAgain is operated by Massimiliano Bertinetti, a registered sole proprietor (libero professionista) in Italy, VAT number IT12679810015, with registered office at Via Vittorio Amedeo II 21 Torino Italy. Under the EU General Data Protection Regulation (GDPR), Massimiliano Bertinetti is the Data Controller responsible for your personal data.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and billing information when you create an account
  • Customer Data: Email addresses and names of your customers that you upload for review reminders
  • Communications: Messages you send us through contact forms or email

2.2 Information We Collect Automatically

  • Usage Data: How you interact with our service, including pages visited and features used
  • Device Information: IP address, browser type, and device information
  • Email Analytics: Delivery status, clicks, and unsubscribes for emails we send on your behalf

3. How We Use Your Information

  • Provide and maintain our service
  • Send review reminder emails on your behalf
  • Process payments and manage subscriptions
  • Communicate with you about your account and our service
  • Improve our service and develop new features
  • Comply with legal obligations

3.1 Legal Basis for Processing

We process your personal data only when we have a legal basis to do so, including:

  • To perform a contract with you (Article 6(1)(b) GDPR)
  • To comply with legal obligations (Article 6(1)(c) GDPR)
  • For our legitimate interests in operating and improving the service (Article 6(1)(f) GDPR)
  • With your consent, where applicable (Article 6(1)(a) GDPR)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who help us operate our service (payment processors, email delivery services)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Limited access to personal data on a need-to-know basis
  • Secure data centers and infrastructure

6. Email Communications

When you use AskAgain to send review reminders:

  • We act as your email service provider and follow CAN-SPAM and GDPR regulations
  • All emails include your business information and unsubscribe links
  • We track delivery and click analytics but do not read email content
  • Customer data is used solely for sending the review reminders you request

7. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Restriction: Request that we limit how we process your data
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@askagain.app. You also have the right to file a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).

8. Data Retention

We retain your information for as long as necessary to provide our service and comply with legal obligations. Customer email data is automatically deleted after 30 days unless you request continued service.

When processing your customers' email addresses and names, we act as a data processor, and you remain the data controller responsible for that data.

9. International Data Transfers

Your information may be processed by trusted third-party providers, including:

  • Stripe, Inc. (payment processing, United States)
  • Resend, Inc. (email delivery, United States)
  • Sentry, Inc. (error monitoring, United States)

These providers comply with GDPR and use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission to ensure the protection of your personal data.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: privacy@askagain.app
  • Registered Office: Via Vittorio Amedeo II 21 Torino Italy
  • VAT / Tax ID: IT12679810015